FAQ

Q. How do I purchase tickets?

A. Tickets are purchased online via our TICKETS page on this website using a debit or credit card. If you are unable to purchase tickets online we can do it over the phone. Please call us on 0448 564 262 between 10am and 4pm, Monday to Friday.  If you are a large group (over 20) we can invoice you if you prefer. Please PM us on Facebook, email or phone us if you would like this option. If you have a Gift Voucher please PM us on Facebook or call us to book.

Q. Can I reserve a ticket?

A. No, unfortunately we do not reserve tickets. All tickets must be purchased to ensure your booking.

Q. If I'm in a group but we are buying our tickets separately, will we be seated together?

A.  When buying your ticket online there is a question that asks if you are part of a group. Just put a person or group name in there and you will be seated with everyone who noted the same name. PLEASE NOTE: Haunts tables are fixed in place to optimize everyone's view of the show. Depending on the amount and size of groups that have booked you may not all be seated at the same table, and may be spread over 2 or 3 tables next to each other.

Q. How many tickets are available on the date I want?

A. You can check! You will be able to see up to 20 yourself by clicking on the date you want and adding tickets. The system will allow you to add up to 20 but it will only allow you to add the number of tickets that are available for that date. For example... If you are trying to purchase 12 and it will only allow you to put in 7, then there are only 7 tickets left to that show. If buying individually as part of a group, we would recommend checking to make sure there are enough tickets available before starting to purchase. For over 20 please contact us first to make sure there are enough tickets available.

Q. Do you cater to dietary requirements?

A. Yes we do. When buying your ticket there is a question that asks for dietary requirements. Simply put your request in there. We cannot cater to requests on the night as we don't have a kitchen.  Our meals are catered and all ordering is completed days in advance.

Q. How many tickets can I buy at once?

A. You can purchase up to 20 tickets in 1 transaction. If you are purchasing more than 20 tickets please contact us first so we can confirm there are enough tickets available for you to purchase. The event will only allow you to purchase the amount of tickets that are available for that show. For example... If you are trying to purchase 10 and it will only allow you to put in 7, then there are only 7 tickets left to that show.

Q. What time does it start?

A. VIP ticket holders can enter from 6.15pm and General entry ticket holders from 6.30pm. Entrée and mains are served before the show. The show starts at 8pm. Dessert is served at intermission. The show finishes at approximately 10pm.

Q. How many people can your biggest table seat?

A. Our biggest table can seat 16 people. However if you are in a large group we can sit up to 40 in the same section, very close to each other. If you buy VIP tickets as part of your group booking we can sit up to 50 people in the same section. PLEASE NOTE: Haunts tables are fixed in place to optimize everyone's view of the show. Depending on the amount and size of groups that have booked you may not all be seated at the same table, and may be spread over 2 or 3 tables next to each other.

Q. What is your seating like?

A. Our seating is a combination of  *standard tables and chairs, * lounges at tables and * stools at bar tables. If you have any seating requirements (i.e. elderly and cannot sit on a bar stool, vision impaired, bad neck and must face forward, larger person over 110kg's), please note it where asked when buying your ticket so you can be sat in an appropriate seat. All VIP seating is at tables with chairs or lounges. PLEASE NOTE: Haunt's tables are fixed in place to optimize everyone's view of the show. If you are in a large group, depending on the amount and size of groups that have booked you may not all be seated at the same table, and may be spread over 2 or 3 tables next to each other.

Q. Are Tickets refundable?

A. No, all sales are final. However you can transfer your ticket to another person. It also may be possible to transfer to another date if enough notice is given (at the latest, the Wednesday before your show booking and at Haunt's discretion). Fair go applies, for example, we could not transfer 20 people the same week as their booking as we would have no hope of selling those tickets on.

Q. Where are you located?

A. We are located at 38 Sydney St, Mackay, QLD, 4740. Entry to our Dinner Theatre is via our back entrance in 8th Lane. 8th Lane is off of Wood St, between the Commonwealth Bank and Ray White Real Estate. When you exit after our show it will be via our front doors on Sydney St.

Q. Are children allowed?

A. No, not for our dinner theatres. Our shows are MA 15+ however the venue is fully licenced and no one under 18 is allowed to enter. Minors are allowed during private hire functions. 

Q. Is the venue wheelchair accessible?

A. Yes but please let us know when booking as you will need to enter through our front doors and not our back entrance. We will also need to know this so we can allocate you an appropriate seat.

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